America’s best customer service provider 2026 (it’s us)

Table of contents

• About the awards
• What this means to MOO
• Powered by (real) humans who care
• Raising the bar for customer service in 2026 and beyond

Key Takeaways

• MOO was recognized by Newsweek and Statista as one of America’s Best Customer Service providers for 2026.
• Rankings are based on 200,000 independent customer evaluations across the US.
• 730 companies across 166 categories were recognized for delivering standout customer service experiences in the U.S.
• This award reflects MOO’s continued commitment to customer-first service and exceptional support.

We’re excited to share that MOO has been recognized as one of America’s Best Customer Service providers for 2026 by Newsweek and Statista.

This recognition celebrates the care, consistency, and dedication our teams bring to every customer interaction. It reinforces our commitment to delivering service experiences that are as thoughtful and high-quality as the products we offer.

About the awards

Each year, Newsweek partners with Statista, a global leader in data and consumer insights, to identify the companies delivering the strongest customer service experiences in the United States.

For the 2026 rankings, the evaluation was based on more than 200,000 customer evaluations, gathered through an independent survey of individuals who had made purchases, used services, or researched products or services within the past three years.

This year’s results spotlight 730 companies across 166 categories, recognizing organizations that consistently meet (and exceed) customer expectations. Being included among this group is an achievement we’re incredibly proud of.

What this means to MOO

At MOO, customer service isn’t an afterthought, it’s a core part of how we do business. From helping customers choose the right paper and finishes to resolving issues quickly and fairly, our teams are focused on making every experience seamless, supportive, and human.

This award is especially meaningful because it’s driven by direct customer feedback. It reflects not just what we aim to deliver, but how our customers actually experience MOO in real moments that matter.

“At MOO, we’ve always believed that great design deserves great support. Being named one of America’s Best Customer Service providers for 2026 is an incredible honor because it comes directly from the people who matter most: our customers.” 

Doreen Berard, Director of Global Customer Service at MOO.

Powered by (real) humans who care

Exceptional customer service starts with empowered people. At MOO, our customer service teams are trusted to listen closely, take ownership, and do what’s right for the customer, whether that means finding a fast solution, offering expert guidance, or going the extra mile to meet a deadline.

We continuously invest in training, tools, and feedback loops to ensure our teams have what they need to deliver standout service. By learning directly from our customers, we’re able to improve our products, processes, and support experience year after year.

“This recognition speaks to the culture we’ve built at MOO, one that puts customers first and values care, accountability, and craftsmanship. I’m incredibly proud of our teams for consistently showing up for our customers and setting a high standard for what great customer service looks like.”

 Richard Morross, CEO at MOO.

MOO Customer Service in 2026

As we celebrate this milestone, we’re also looking ahead. Customer expectations continue to evolve, and we’re committed to evolving with them, by investing in smarter technology, expanding our expertise, and delivering even more personalized support.

“This recognition is a testament to our team’s dedication to ‘The MOO Promise’ – treating every order with the same care and attention as if it were our own. We don’t just want to solve problems; we want to deliver delight at every touchpoint. And that’s where we’re headed in 2026.” 

Doreen Berard, Director of Global Customer Service at MOO

At the heart of it all is a simple promise: to deliver beautifully made products, backed by customer service you can rely on. 

Want to see why customers across the U.S. continue to trust MOO? Head over to MOO.com, or fill in our simple form below and we’ll be in touch.