It’s simple. We’re not happy until you’re over the MOON.
We’ll get in touch if we spot any errors. And if you notice one, you can let us know too! From the tiniest typo to a design change, we’ll fix issues for free.
Almost all our MOO orders are printed in our UK and US warehouses, so we have control over the whole process – from start to finish.
Excellent humans pack your order by hand. And if we spot any issues, we reprint it! So your order only leaves the building when we’re 100% happy.
If you’re not completely happy, get in touch and we’ll do everything we can to fix the problem. And if we can’t, we’ll give you your money back.
Our team are on hand, 24 hours a day, five days a week. And you’ll always speak to a real person – we’re anti-robot, can you tell?
Ranked number one in Live Chat, eRetail and Small Contact Centre.
Customer Experience Team of the Year award.
Best Chat Support, Best Use of Technology and Best Small Contact Center.
Customer Experience Team and Small Contact Centre of the Year.
“Julia was extremely helpful, allowing me a promo code to reprint the cards once a color issue was corrected. As always, MOO goes above and beyond with their customer service!”
Natalie from Natalie Large Photography
"Words cannot describe the excellent level of service I experienced with the MOO support team. I will definitely continue to be a repeat customer and will continue to recommend. Thank you!"
Kassy from Q Photography