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Security Reporting Guidelines

Security Vulnerability Reporting Program: Helping Us Keep Our Digital Space Safe

Welcome to Our Commitment to Security Here at MOO, where creativity meets craftsmanship, we also place a monumental emphasis on the safety and security of our digital environment. Recognizing the collaborative effort it takes to maintain this security, we invite our community to share in this responsibility through our Security Vulnerability Reporting Program.

Spotted a Glitch? Let’s Talk.

Discovering a potential security flaw can feel a bit like finding a needle in a haystack. If you’ve done just that on our site or within our services, we’re keen to hear from you. Reach out at security@moo.com with the ins and outs of what you’ve found. Your keen eyes help us all.

What Happens Next?

Once you’ve shared your insights:

1. We'll promptly acknowledge your message, ensuring you’re not left wondering if it reached us.

2. We'll dive deep into investigating the concern, leveraging our expertise to understand and address the issue.

3. We'll tackle the issue head-on, applying necessary fixes or enhancements to bolster our platform’s security.

4. We'll thank you from the bottom of our hearts. While we can’t offer monetary rewards, know that your contribution makes a real difference.

Our Token of Appreciation

In a perfect world, we’d shower all those who help us in this way with gifts galore. While our budget doesn’t stretch to financial rewards for vulnerability reports, please know your efforts are recognized and deeply appreciated. It’s people like you who help keep our community a safer place for creativity to flourish.

Privacy and Discretion

We treat your report with the utmost confidentiality and respect for privacy. We kindly ask that you do the same, keeping the specifics under wraps until we’ve addressed the issue together, ensuring a responsible resolution for all involved.

A No-Worries Promise

Reporting a security issue can feel daunting, but rest assured, we’re not in the business of shooting the messenger. We promise not to pursue legal action against anyone who reports vulnerabilities in good faith, sticking to our guidelines and steering clear of harmful activities.

Questions or Thoughts?

Got more on your mind? Need a bit more info? We’re all ears, always. Just drop us a line at security@moo.com, and we’ll be in touch. Together, we keep our digital space as secure as a locked diary.

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