Ordering to the EU in January? Read this first.

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VAT and handling charges

See how the new MOO to EU shipping rules affect you.

Sending MOO products to the EU will (temporarily) cost a bit more from 1 January 2021. Why? Well, Brexit. As a UK registered company we need some extra paperwork to be finalised before we can go back to trading as usual with our EU friends. In the meantime,  orders sent to the EU will be held at EU customs. You will then need to pay VAT and handling charges before your order can be delivered to you.

Here’s what will happen:

1) Create and buy your MOO products as usual (the price you’ll see excludes VAT).

2) Your order will be sent to EU customs.

3) UPS will contact you to confirm the VAT and handling fee, which you need to pay before the order can be sent on to you. Total fees will vary, but can be €30 or more depending on the value of your order.

Things should hopefully be back to normal by the end of January – but thanks for your patience and support before then.

Read our FAQs to find out more, here.

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