From 12 December, we’ll be adding a VAT fee at checkout.
In the past year we've been working to adjust our shipping system to account for Brexit. Now that it's complete, we'll be assessing VAT at checkout when customers make a purchase on moo.com.
There are several reasons why your VAT number may not be working. The shipping address doesn’t match where the VAT code is registered. If your VAT code isn't valid, you'll need to contact your tax administration to find out why. Please visit: https://ec.europa.eu/taxation_customs/vies/#/vat-validation.
Your order should arrive safe and sound with no extra work involved. If any issues should arise, please contact our support team.
You won’t be charged any additional customs fees or import taxes. All fees will be assessed and paid at checkout on moo.com.
VAT has to be paid at the rate of your shipping destination and country as opposed to the billing country. For example, eg if a French VAT-registered company ships an order to Poland, they have to pay Polish VAT.
If you don't enter a valid VAT number at checkout, VAT will be charged as normal. If you forget to add your VAT number when placing an order, please contact us and we should be able to help and verify it.