It’s simple. We’re not happy until you’re over the MOON.
It’s simple. We’re not happy until you’re over the MOON.
‘Satisfaction guaranteed’ is all fine and dandy. But we’d much rather you’re absolutely THRILLED with your order, so we go to great lengths to make that happen.
We’ll get in touch if we spot any errors. And if you notice one, you can let us know too! From the tiniest typo to a design change, we’ll fix issues for free.
Almost all orders are printed in our UK and US warehouses, so we have control over the whole process – start to finish.
We pack your order by hand. And if we spot an issue, we reprint it! Nothing is sent until it gets two thumbs up.
If you’re not totally happy, get in touch and we’ll fix the problem. If you’re still not smiling ear-to-ear, you’ll get your money back.
Our team are on hand, 24 hours a day, five days a week. And you’ll always speak to a real person. We don’t do automated robot chat.
Ranked number one in Live Chat, eRetail and Small Contact Centre.
Customer Experience Team of the Year award.
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Best Chat Support, Best Use of Technology and Best Small Contact Center.
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Customer Experience Team and Small Contact Centre of the Year.
The answer’s highly likely to be right here in our handy FAQs.
Over the phone, live chat or email. The choice is yours.
Great haircuts. Great people. This is what ‘award-winning’ looks like...
“Julia was extremely helpful, allowing me a promo code to reprint the cards once a color issue was corrected. As always, MOO goes above and beyond with their customer service!”
Natalie from Natalie Large Photography
"Words cannot describe the excellent level of service I experienced with the MOO support team. I will definitely continue to be a repeat customer and will continue to recommend. Thank you!"
Kassy from Q Photography
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