Dal 12 dicembre, aggiungeremo l’IVA al checkout.
Aggiornamento sull’IVA nell’UE
Fino ad ora siamo riusciti ad assorbire le spese IVA conseguenti alla Brexit ma dal 12 dicembre, tutti i pacchi MOO inviati nell’UE saranno soggetti a imposta IVA.
Ecco cosa accadrà al momento dell’ordine:
- Metti i prodotti nel carrello come di consueto (il prezzo che vedi esclude l’IVA)
- Al checkout, viene aggiunta l'imposta IVA
- Se hai un numero di partita IVA potrai inserirlo e l'aliquota IVA sarà modificata
- Poi rilassati in attesa di ricevere il tuo ordine MOO
Apprezziamo i nostri amici europei, quindi grazie per il vostro continuo sostegno. Leggi le FAQ per scoprire di più.
FAQs - Borracce MOO personalizzate
Why am I now being assessed for VAT at checkout?
In the past year we've been working to adjust our shipping system to account for Brexit. Now that it's complete, we'll be assessing VAT at checkout when customers make a purchase on moo.com.
Why is my VAT number not working?
There are several reasons why your VAT number may not be working. The shipping address doesn’t match where the VAT code is registered. If your VAT code isn't valid, you'll need to contact your tax administration to find out why. Please visit: https://ec.europa.eu/taxation_customs/vies/#/vat-validation.
What will happen to my order when it arrives in the country?
Your order should arrive safe and sound with no extra work involved. If any issues should arise, please contact our support team.
Will I have to pay a customs fee or an import tax?
You won’t be charged any additional customs fees or import taxes. All fees will be assessed and paid at checkout on moo.com.
Why am I not being charged the VAT rate for the billing country?
VAT has to be paid at the rate of your shipping destination and country as opposed to the billing country. For example, eg if a French VAT-registered company ships an order to Poland, they have to pay Polish VAT.
I forgot to add my VAT number to my order, what do I do next?
If you don't enter a valid VAT number at checkout, VAT will be charged as normal. If you forget to add your VAT number when placing an order, please contact us and we should be able to help and verify it.