WORKING FOR MOO

We want to change the world. No, really.

But changing the world often takes super-human efforts. Which is why we only recruit super heroes.

We are assembling an elite team to help us conquer the world from our top secret HQ in London. If you are a super hero with the skills listed below, please email us at jobs [at] moo.com, with the job position you are applying for in the subject field, your cv and details of your special powers.

Product Manager

JOB OVERVIEW

Based on market knowledge, research and a devotion to the MOO customer, the Product team is responsible for the sales growth and development of the portfolio of MOO's physical product portfolio, the online creation and retail experience.

The Product Manager will work with the Head of Product on the development of MOO's product vision and will be responsible for it's day-to-day management, requiring:

• a deep understanding of customer wants and needs
• a confident grasp of the evolving online print/stationery market
• the ability to own the product development process from business need through to launch
• continual focus on product localisation

Specific responsibilities include:

Product Development

• Gather requirements from cross-functional teams (tech, operations, merchandising and product design) and distilling in to a comprehensive document
• Develop and managing project plans for new product launches
• Ensure that the product initiatives are launched on time, and on spec
• Effectively collaborate with marketing, UI, technical, design and operations teams to drive projects to completion.
• Ensure customer voice is represented through entire development process

Market and Consumer Intelligence

• Build and maintain an ongoing competitive analysis that provides insights for both physical product development and an improved online retail experience
• Identify key areas of differentiation and opportunities to increase sales and conversion
• Communicate learnings and insights to Product team and the broader organization
• Manage the collection and analysis of customer data, distilling needs and wants into key insights that power the product development process
• Manage communications and research with key audiences to understand ongoing wants/needs

Localisation

• Lead ongoing localisation efforts for MOO's non-English sites (French, Spanish, Italian and German)
• Coordinate localisation requirements - including copywriting, CS and QA - with part-time Specialists to ensure ongoing site updates are localised on-time and on brand

REQUIREMENTS

• Minimum of 5 years work experience in project or product management
• Strong project management skills, including the ability to manage multiple projects simultaneously
• Demonstrated ability of taking a product concept through all states of definition and development through to launch
• Strong verbal and written communication skills
• Enthusiasm and ability to work in a fast paced, dynamic environment with tight deadlines
• Good eye for detail
• Working knowledge of Excel, and PowerPoint/Keynote. Preference for knowledge of Omniplan or other project management software
• Localisation experience is preferred
• Familiarity with Agile methods of development preferred
• Excellent ability to translate strategy into tactical plans.
• Demonstrated strong capabilities in communication - both oral and written - and presentation skills for all level of audience
• MBA preferred

Candidates should be

• Able to work effectively in a fast paced environment
• A team player, self-motivated, and results oriented
• Entrepreneurial
• Able to work on-site in London
• Passionate about Print - we are!

UX Designer

JOB OVERVIEW

The UX Designer owns the user interface of moo.com. You will be working closely with the Sales/Marketing team, Creative team and Product Managers to achieve company goals. This position will be responsible for creating wireframes with high-level notes regarding functionality, for a high profile e-commerce website.

More specifically, this position will be responsible for:

• Translating business goals into user-centered designs
• Creating and presenting wireframes, process flows, information architecture
• Analysing target audiences, tasks and user data as needed.
• Development of new features, products, and tools based on the written MRDs, storyboarding, specification, refinement, and sizing
• Ensuring the consistency and appropriateness of user pathways and site architecture.
• Defining and documenting site standards, conventions, and policies.
• Designing and implementing A/B tests to increase conversion.
• Continually keeping the company up-to-date with the current best practice in interaction design.
• Usability testing, internally and via 3rd parties.
• Final functionality/interface signoff before launch.

REQUIREMENTS

• 4+ years of experience in web design/user experience with a commercial website
• Knowledge and demonstrated experience with cross-browser and cross-platform issues (IE, Firefox, Safari, etc.)
• Strong analytical and visual skills, in-depth knowledge of user-centered design techniques and best practices
• Experience creating wireframes Profiency in design tools such as Visio, Photoshop, illustrator, Dreamweaver. Basic knowledge of PowerPoint.
• Attention to detail, customer-service orientation, and creativity in problem-solving.
• Ability to work in a team and to communicate in a clear way
• Experience with content management systems, search engine optimization, and accessibility requirements
• Translate business requirements into HTML pages which meet those requirements and relay information about both the requirements and the HTML to the developers.
• Experience interacting with developers
• Experience working in Flash or ActionScript a huge plus.
• Must provide samples of user experience design work.

Business Development Manager

JOB OVERVIEW

MOO is looking for an experienced and dynamic new hire to secure new business in the USA and elsewhere. If you have a proven ability to win new business, forge long-term partnerships, and make deals happen, then we want to hear from you!

Why do you want this job? Well, as a natural networker tired of liaising with companies that offer little passion and even less creativity, you need a new challenge. Once you have finished designing beautiful presentations, you spend your weekends at galleries, or with a camera in your hand, or working on your latest craft or design project. You want to work for a company that sees value in that. Finally, while you can negotiate and communicate, you believe that great design and great products speak for themselves and require no selling – they just need a little push in the right direction. And you should work for a company that believes that too. And that’s us; we are MOO.COM.

Responsibilities will include;

• Owning and achieving quarterly partner sales targets
• Identifying appropriate potential partners
• Collating necessary sales tools (e.g. presentations/samples/photography etc)
• Engaging with partners to secure, plan and launch long term relationships
• Account manage new and existing partnerships – grow the business as the partners learn what does and doesn’t work
• Work with events manager to maximise return from trade shows and exhibitions
• Report to manager with weekly progress updates

REQUIREMENTS

The candidate should be:

• Creative – did we mention that we pride ourselves (and our partnerships) on creative output?
• Results driven - forging new partnerships and spreading the word of MOO is a huge part of the role, but ultimate success will be judged by quantifiable metrics
• Trustworthy - much of the work will be autonomous
• Analytical - comfortable with online tools to track, measure and analyse impact of deals
• A natural communicator - stunning PowerPoint and well-written emails should compliment your ability to drive partnerships rather than be the main assets you have to engage with people
• Willing to travel - both domestic and occasional international trips will be expected as part of the role
• Truly passionate about the internet, and sales and marketing as disciplines
• Passionate about Print – we are!

And ideally should have;

• 3 + years experience preferably within internet based roles
• Excellent presentation and writing skills
• Strong project management skills, including the ability to manage multiple projects simultaneously
• Enthusiasm and ability to work in a fast paced, dynamic environment with tight deadlines
• Bachelor’s Degree (with a business discipline preferred)
• Client-side or agency experience in the following areas;
  • account management
  • new business development
  • strategic planning for new business
  • Professional sales training preferred

The successful candidate will have an understanding of appropriate business relationships to help MOO’s awareness and market share of its key products. They will be able to plan at a strategic level, and implement at a tactical level. They will also be able to measure and report accurately to judge how effective each partnership is and identify areas to grow that business or attempt something new. Once a partner is on-board, the Business Development Manager will be expected to work with partners to find creative and interesting new ways to grow the business – both profitability of the partnership, as well as engagement of the communities/audience involved.