Every year, the Institute of Customer Service (UK) and Customer Service Week (US) run a week long celebration to help raise awareness of customer service and how important it is for businesses practice. Here at MOO, we’ve decided to take part for the very first time.
So, what are we up to? Well, both our UK and US offices will be running a bunch of activities to boost morale and raise awareness both internally (to the rest of the MOO crew) and externally (you, our customers) of the great work our lovely customer service team do.
All this week, MOO’s customer service teams will be celebrating, competing and showcasing all things customer service! We’ll also be inviting fellow MOO employees a rare insight into the day-to-day role our super-hero agents of play in making MOO what it is – awesome.
Here is a sneakpeak of the activities we’ll be running at MOO:
Daily Update Emails
The team will be sending a daily email to the rest of the MOO crew – sharing interesting statistics, some customer service examples, plus a summary of social media shout outs from our customers.
Each day at 4pm we’re giving the MOO crew the opportunity to listen to live calls, watch live chats or just come and chat with the team. We’ll be opening our doors for an hour each day and over the week will have over 20 visitors ranging from marketers to designers and developers to executives.
At our weekly Friday meeting, the team will be “performing” a one-off special showcase – including astonishing CS statistics, “what we do at MOO” and Customer Service Week prize-giving.
Social Media and Blog Posts
Facebook, Twitter and the MOO Blog will host photos and features about MOO Customer Service Week, as well as a look at what other companies have done. If you are doing something for Customer Service Week, let us know on Facebook or Twitter and maybe you’ll get featured!
Celebration and Goodies
Both UK and US teams will receive a goodie bag, on the spot Amazon rewards, plus a nice breakfast and a celebratory evening of drinks – all to show our appreciation for the “Yay!” difference they make to our customers, each and every day.
Keep your eyes peeled for a second customer service blog post later this week, which will include a review of how it all went and some photos of our team in action.
We’d also love to hear some of your best examples of customer service and why it’s important to you. Let us know in the comments below…
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