Powerless to help

29th August 2011 by Simon G

As many of you have probably heard, the East Coast of America has been brutally battered by Hurricane Irene over the past couple of days. Since 7am (EST) this morning, up to half of Rhode Island has been without power – this sadly includes our US Office in Providence, Rhode Island.

Thankfully no damage has been done to the office, but without power we’re unable to print and ship your orders. As soon as power is restored, the printers (and coffee machine!) will be powered up, and we’ll be working overtime to get your orders to you.

Without power we’re also unable to respond to your customer service queries sent to our US Customer Service team. Our UK Customer Service team will be “picking up the slack” to provide our US customers help via email or chat, but this may take a tiny bit longer than usual. Remember, you might be able to find the answers to some of your questions in our FAQs (which could save you waiting for our team to respond).

Don’t worry – you’re still able to order from our US Store, but please keep in mind that it may take us a couple of days to get back up to speed with the orders we’ve been unable to print due to the power outage.

Stay tuned to the Blog and Twitter for further updates.


UPDATE: We have the power!

Power was restored to our US Office yesterday at 12:45pm (EST). We’re back in the office today, back to work, and back on the coffee! If you have any questions about your order, please firstly check in your account to see your estimated order delivery date, and if you need more information, please get in touch with our Customer Service team.

Comments (1)

  1. Matthew Badsey:

    As long a Moo.com staff are all accounted for, i dont think a few days will matter :)

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