It’s not often that the MOO Tech team write an entry for the blog, but the past 36 hours have been rather “interesting” for us, and we wanted to let you know why.
Our site has been under a sustained DDOS attack since 8.30pm (UTC) on Monday.
For the non-technical folks among you this means that someone has been trying to take moo.com off the air by sending huge amounts of internet traffic at our servers. If you’re interested in the details of a DDOS you can read all about it here. To help give you an indication of the scale of the attack, we’ve received somewhere in the order of one hundred million nefarious requests in the last 24 hours!
Whilst the attackers might have more than 15,000 machines at their disposal, we only have one Mike (our Systems Admin superstar). For now it would seem that we’re winning in our effort to keep moo.com online so you can place your orders, but we’re not counting our chickens just yet…
If you’re currently on the site and making some stickers or cards, we’d recommend you make use of our ‘Save‘ feature. This will ensure that at each step of creating your cards, your images and details of your order will be saved.
We don’t know how long the attack will last, but you can rest assured we’re working tirelessly to keep the site on the air, and at no point has the security of your payments been breached.
There’s not too much more we can tell you at this time, but we wanted to let you know that we’re doing everything we can to resolve this as quickly as humanly possible!
Please follow us on Twitter for further updates.
Why in the world do people do this??? I’m pretty computer savy and would never ever consider infiltrating any computer ever! I hate that people just because they “can”, “do”! Moo, I will always be a very loyal customer and no glitch will ever keep me away!!!
Crazy! Good Luck Mike! Any idea who is attacking? It could be the cows wanting their domain back
I tried to order my christmas card twice yesterday.
I could enter the number of my creditcard, but each
time it came back on the line fill in your name.
I hope I have NOT ordered yet, otherwise I end up with
50 instead of 25 cards.
Please acknowledge. I will order in a few days my 25
christmas cards, when moo is back on line again.
At least now I know the reason for the difficulties and sluggishness I experienced. I uploaded around 30 images for business cards, which took some time, and tried several times to place my order, also entering in my payment information. Every time I tried to proceed to the next step, I received an error/timeout message.
I am now using the “Save” feature every couple of minutes just to be safe!
Hang in there, and thanks for posting this! Sending good thoughts your way
Grrrrrr! That makes me so mad! What is the point of doing this to people who are just trying to get on and run a business! Maybe you have a competitor who is very jealous of your great products and services and want to remove the threat! My new stickers and mini cards have just arrived this morning, and they are great! thanks so much. even if you loose the fight with this for a while you will not loose any of your loyal customers who LOVE MOO!
I am having sooo much problems i have 4 items in my cart and i cant pay (this is the 3rd time i use Moo and never had a problem before) now i also cant email/contact Moo as the contact page it self seems to be ‘stuck’ to
Can anybody from Moo pls look into my accou nt , i have 4 items which i’m tryiyng to pay but i cant get through,
pls contact ,e and advice, Thanks
Sorry to hear it, Moo! We love your services and your spunky, fun site. Fear not, your customers will stick with you thick ‘n’ thin!
Are the problems still going on? Am trying to create postcards and getting very slow service, with previews unavailable, so cannot complete the project.
I did manage to put one order through at the weekend, but then attempted to upload some more images for a second order. I had to leave my project for a short while, so saved my project as asked. However, when I returned and looked for my unfinished work, the site said I didn’t have any unfinished projects. Could this be down to the problems you are having ?
I’ve been trying to order business cards for a buck and doe but unable to complete the order because I am a new customer and it will not allow me to set up an account (or change the province for shipping to Canada). I have a feeling that I will lose everything I’ve loaded because I don’t have an account and if this goes on for days I will have to pay for extra shipping to get these in time. HELP!!!
Another night, another attempt to finish a project is frustrated by the lack of previews. This is more Web 0.2 than Web 2.0.
Why would someone bomb you, moo. It’s the nicest company I know of online! I should order something from you soon for x-mas.
Is the attack over now? Any idea about the perps?
I am still having trouble with sign into today 14th Nov. Still got in though but only after refreshing and jumping back to the home page. Have you thought of hosting with a 3rd party, saves a lot of bother with DOS attacks if you can make it the responsibility of the hosting provider…
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