The MOO Blog

MOO Customer Service Update

9th October 2009 by Dan

We’ve been making some changes to certain parts of our Customer Service program and wanted to keep you informed – here are some of the highlights of our recent changes….

THE TEAM

Since the launch of MOO’s US store, we have split the CS team between London, UK and Providence, Rhode Island. This has meant some new additions to the CS family. We recently hired a new CS Supervisor in the UK (Meir), adding to the expertise of Fauzia and Ricardo (our UK reps).

In the US, we’ve had Dan SJ and Shay on board since May and a new rep, David, joined us very recently. While we are obviously all on the same side, there is some friendly rivalry between the two crews, prompting some members of the team to compete for the best CS feedback.

Here are some great responses we have had in the last couple of months:

“I’m sure you know this, but you have a star in Shay. Much appreciation from a fellow entrepreneur”

“Just gotta say that Moo.com has some really great, and quick, customer service … thanks so much!”

“That is amazing Customer Service, I’ve used many other print services, but never had a company offer such assistance. Many thanks. I’ll order now!”

SAMPLE PACKS

We’ve devised a brand-new sample pack, containing examples of all our products. These sample packs also give information on pricing, pack sizes and some inspirational content. If you would like to receive a sample pack, please contact the CS team and quote “Sample Pack” in the subject line.

BULK ORDERS

MOO has a new bulk order program, with great discounts across our entire product range. Basically, the more you order, the cheaper each item will be! We offer automatic bulk discounts on all our products, but if you get in touch with us first, we’ll send you a further discount code based on the size of your order.

So if you are going to place a large order, please do get in touch with the CS team and quote “Bulk Order” in the subject line.

GET IN TOUCH

If you are interested in either of these new initiatives, or simply have a question for MOO, please do contact us via the feedback form.

That’s all for now,
Dan (good cop!)

Read comments (7)

  1. Glenna:

    Thanks loads for the timely delivery and beautiful print job of my new cards. I am a first time user and would love to see more pics for Christian designs – non cartoonish. Suggested search words would be: cross (there, but only a couple) angel (non-holiday scene), crown (beautimus one), communion, more beautiful church scenes like the painted windows, etc. Just an fyi – non catholics don’t normally select things showing Jesus on the cross so if you put some more crosses, put some empty. Thank you for your lovely website to read. Bishop G.

  2. Happy LOL Day:

    I am also a first time user and sooo impressed. Moo Cards are like art candy, such wonderful little gifts they are! I ordered the smsllest order first just to see what they were like and then came back and placed a double order- AND got my free 50 biz cards. Seriously love your product thank you. I have a video coming out and thought I would make (expensive) DVDs and give them to select people but now I can give the video to everyone by putting its Vimeo addy on the MOO cards. You made a lot possible for me so even bigger thanks :)
    *hug*
    :)
    xn

  3. susan maloney:

    My two daughters and I all ordered MOO business cards, and unknown to us, with your hundreds of beautiful choices, we all ordered the EXACT same style! What are the chances of that happening? We have been generously comlimented on them too! Also, we all agree that you have a rising star in your customer service rep Shay!

  4. Jim Long:

    I had a batch of cards printed specially for my trip to Israel to shoot a documentary. It’s amazing how people respond when I had them one of my business cards from Moo. They instantly comment on the feel, the texture and the look of the card. Suddenly, I am even more professional in their eyes. It’s a mooving experience. Todah Rabbah! (Big Thanks)

  5. Sandra:

    Desparately need the gift certificate option back!!! Christmas is coming!

  6. Diane Likens:

    I love my little cards so much! You do a perfect job and for so little money. I love that I can use my own photo’s to share with friends. I juse them for my pet sitting clients.
    Just a little correction on your new paragraph introducing the new US team. The last sentence should read “they’re” instead of “They’ve” Love you guys!

  7. patricia:

    i just received my new business cards and i am soooo happy with them…they are 100 times better then i thought….the quality is amazing….
    Thanks so so much !!
    Patricia Vazquez
    Nassau
    Bahamas

Post a comment

  • we won't publish your email, or spam you

Please keep comments on-topic and be nice to people. We don't like moderating, but inflammatory, or otherwise inappropriate comments will be deleted. Repeat offenders sent to the MOO dungeons.

New to MOO?

We help our customers print things like Business Cards, MiniCards, and Letterheads, making it easy for them to share information about themselves or their business in the real world.

Keep in touch …

Don't miss out on special offers and discounts that we share with our subscribers!

Sign up to the newsletter

Follow us on Twitter

Subscribe to the feed

MOO Products on Flickr

  • Moo greeting cards
  • Moo greeting cards and envelopes
  • Golden luxury phone web background
  • postcards
  • Stickers

View more on Flickr

Refer friends and earn money

We know that lots of you are great ambassadors for MOO and so we've been thinking of a way to say thank you. Which is why you can now actually earn money off your next order when you refer friends to MOO.

Find out more

Join the MOO Affiliate Program

If you can do us a favour, we'll do one for you in return. Sign up as an affiliate and you could earn up to £5, $8, or €6 for every new customer you send our way.

Sign up now
  Oh hi, nice to see you! Fonts Terms & conditions Privacy policy © MOO Inc., 985 Waterman Avenue, East Providence, RI 02914, USA - Registered in the United States of America.