As usual we always find it difficult to keep a secret. So you may already have heard that MOO is going to open an office in the US later this year.
“Why?” you ask. Well, ever since MOO launched in September 2006, we’ve had orders from customers around the world. After a little investigation, we’ve found that over 50% of you are in the USA. By opening an office there too, we’ll be able to ship your orders so much faster! (We think that deserves a *Yay!*, even if we do say so ourselves.)
“When?” you want to know. Well, we haven’t opened our doors just yet as we still looking for some great people to join the MOO Crew in the USA. In particular, we are looking for a new customer service team and an operations manager. If you love MOO and you (want to) live in Providence, Rhode Island, please stay tuned for job descriptions.
**UPDATE** – please see below for details of the Operations Manager role.
As for everyone wondering when we will start printing in the US, you’ll have to wait just a little longer. We can’t tell you an exact date, but we promise you it will happen before June. So, stay tuned. We’ll announce here on the blog and in our newsletter when we officially launch.
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The Operations Manager will manage a stand-alone dispatch and customer service operation, and will directly impact MOO’s success by ensuring quality, productivity, efficiency and customer satisfaction. This position would suit a candidate with significant operational management experience, ideally with a background in a print, mail-order fulfillment, customer contact or service environment.
•Overall responsibility for all aspects of your operation including: Production, Quality, Customer Service, Facilities, Systems, Logistics, Materials, Health & Safety and Employment
•Direct, plan and organize all activities for a small dispatch team including: prep, quality checking, order packing and shipping to ensure accurate and timely fulfillment of customer orders
•Oversee a small customer service team and assist with high level case escalations
•Hire and train full-time (non-exempt) and contract employees
•5-7 years experience managing teams in a production, assembly or other direct labor environment
•Experience with commercial printing a big plus
•Direct experience with process management, inventory control, and quality assurance in a production environment
•Demonstrated ability to work independently and autonomously
•Proven ability to lead and mentor a team
•Experience dealing directly with customers and vendors
•Solid problem solving skills
•Excellent written and oral communications skills
•Experience setting up and troubleshooting basic PC hardware/software
•Excellent skills with internet, email, Microsoft Office and other applications
•Ability to lift 50 pounds
•Must have valid drivers license
•College degree strongly preferred
About the Company:
MOO is an award-winning online stationers based in London, England. We launched in 2006, with one product, the MiniCard. About half the size of a regular business card, MiniCards are made using variable print technology, meaning every card in the set can be different. MOO has subsequently expanded its product line to include Business Cards, Stickers, Postcards, Greeting Cards and Note Cards.
MOO has grown rapidly, enjoying a global demand for its products from day one, and continues to work with some of the web’s fastest growing online communities, including Flickr, Facebook, iStockphoto, Etsy and Live Journal to name a few. Today, a team of 35 people develop and operate MOO’s services from two London locations. Their mission is simple – deliver remarkable products which delight customers.
MOO ships its products worldwide from the United Kingdom, but plans to launch a second fulfillment and customer service operation in the USA by mid 2009.
MOO is a investor backed startup, with funding from the Accelerator Group, Atlas Venture and Index Ventures.
Just ordered the mini cards and very please with the look, etc. and especially how quickly they arrived from across the ocean. Thanks
Yaaaayy!! Moo is getting bigger and bigger! Congratz with your new future child
Fantastic! I live in Providence. I can’t wait to hear some details.
How fortuitous, I can’t wait to hear more details on the job opportunities (especially seeing as Providence is practically my backyard). Hope everything behind the curtain is moving along smoothly. All the best to you MOO!
YAY… A couple of us San Franciscans hit Providence every year in May. Maybe a Moo-Meet-up around Memorial Day would work?
That’s great to hear, could you consider an Australian branch next? Our population may be small, but the weather is (mostly) good!
Yippee, Moo!!! Totally thrilled! Hurry and jump over the lake, we Yanks are anxiously awaiting!
Hooray! I’m all for a little closer to home.
I’d had an order I made before SXSW disappear somewhere in transit, so didn’t have Moo Cards to pass out at the conference. They finally showed up weeks later in a plastic bag with a “sometimes accidents happen” note from USPS, and the Moo package itself looked like it’d been dropped in a puddle. Luckily the packaging and container was durable enough, my cards were unharmed!
Hurray!I love your upbeat company…and will be dismayed to have to share the mini-business cards product with oodles of your new customers…Those cards are the best!!!!
Coming to USA, great.
You should think about Alabama. The weather is soooooo nice and not cold like up north.
Oh, I was so excited just reading this, then I got to the Providence part and did a quick “HEY I LIVE THERE”! I actually got the job I have now by handing my soon-to-be favorite boss ever one of my Moo cards.
oh hey! providence isn’t all THAT cold!! and it’s a great place to locate MOO~!so psyched you guys are coming to my home state…i love moo-cards!
As a Providence resident, can’t wait to be neighbors! (Yes I know you’re actually in East Providence, but it still counts.)
what?! how did i not notice this? MOO is going to be practically in my backyard!!! (okay 30 minutes away).
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